01Designing choices
Shows up inCheckouts, sign-up flows, policy defaults, survey design.
The same decision, presented differently, gets a different answer. What the default is, how options are framed, and what sits beside a choice quietly shape what people pick.
02Judging decisions and people fairly
Shows up inPerformance reviews, post-mortems, hiring calls, investment decisions.
We tend to judge a decision by how it turned out rather than how it was made — and we hold action and inaction to different standards. That quietly distorts how teams review decisions and assign credit and blame.
03Deciding under risk and uncertainty
Shows up inStrategy calls, safety and health choices, forecasting, communication.
Risk is felt before it is calculated. Emotion, vivid impressions, and overconfidence shape how people weigh danger and benefit — often pulling judgment away from the evidence.
04Choice, control, and motivation
Shows up inProduct design, workplace culture, behavior-change programs.
How much people feel they are genuinely choosing — their sense of agency — shapes motivation, responsibility, and satisfaction. Designing for real agency, not just more options, changes behavior.
05Helping and giving well
Shows up inFundraising, social programs, impact strategy, giving decisions.
People want to help — but whom they help, and how, is swayed by who feels vivid and close rather than where the impact is greatest. Closing that gap is the heart of doing more good.